Job Description

Patient Advocate - Infusion

BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.

This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Patient Advocate Infusion is responsible for creating, planning, directing, and implementing internal operations and external customer service activities which lead to excellent infusion patient satisfaction of service.

Primary duties include, but are not limited to:

• Serves as an advocate and the primary contact for infusion patients, referral sources and potential patients.
• Informs current, new infusion patients and referral sources about how the services and programs offered operate.
• Acts as the single point of contact for patients and referral sources.
• Makes a difference in patients' lives through advocacy.
• Documents patient communications for charting and customer service and partners with the clinical team to support the patients' needs.
• Coordinates with internal staff to resolve issues and concerns when infusion prescriptions are not fulfilled in a timely manner.
• Develops consumer/patient educational materials and resources for distribution.
• Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
• Participates in projects with cross-functional teams.

Minimum Requirements:

• Requires a H.S. diploma or equivalent and a minimum of 2 years of experience working in the infusion community or industry; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• CPR+ system experience preferred.
• CareTend system experience preferred.
• Infusion/Specialty Pharmacy experience preferred.
• Patient Care Coordination experience preferred.
• Proficiency with technical systems preferred.
• Pharmacy reimbursement or benefits experience preferred.

Job Level: Non-Management Non-Exempt

Workshift: Not specified

Job Family: MED > Healthcare Role (Non-Licensed)

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

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