Job Description

Job Title: UX Designer

Location: Remote (Manchester, NH)

Duration: 12 months

Job Description

Position Overview

The team is responsible for designing and delivering seamless, human-centered experiences across a broad and complex digital ecosystem. This includes platforms and tools that support a wide range of customers—from caregivers and healthcare providers to internal teams such as sales, support, training, and customer success.

We’re seeking a UX Designer to contribute to the design of intuitive, inclusive, and impactful digital experiences across multiple touchpoints. In this role, you’ll collaborate closely with senior designers, product managers, engineers, and researchers to bring ideas to life—from early concepts to polished execution. You’ll help shape the user experience across onboarding flows, customer portals, data dashboards, and service tools, while growing your skills in systems thinking, accessibility, and cross-functional collaboration.

Responsibilities

• Contribute to the end-to-end UX design of web-based and cross-platform digital experiences that support a variety of customer types and internal users.
• Collaborate with senior designers and cross-functional partners to define user flows, wireframes, prototypes, and design specifications using tools like Figma, Miro, and Confluence.
• Participate in discovery and research activities to understand user needs, pain points, and opportunities.
• Translate insights into thoughtful design solutions that balance user needs, business goals, and technical feasibility.
• Apply best practices in accessibility, usability, and responsive design to ensure inclusive and scalable experiences.
• Support agile development cycles by contributing to sprint planning, design QA, and documentation.
• Work with engineering and integration teams to ensure design intent is preserved through implementation.
• Help evolve and maintain Insulet’s design system by contributing components, patterns, and documentation.
• Participate in design critiques and team rituals, offering and receiving constructive feedback to improve design quality.
• Collaborate with internal stakeholders to understand workflows and requirements for tools that support customer success, training, and support teams.

Skills & Characteristics

• Strong visual and interaction design skills with attention to detail and usability.
• Effective communicator who can explain design decisions clearly to peers and stakeholders.
• Collaborative team player who thrives in cross-functional environments.
• Curious and proactive learner who seeks feedback and growth opportunities.
• Comfortable working in ambiguity and iterating toward clarity.
• Passionate about inclusive design and creating experiences that serve a wide range of users.
• Organized and able to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field such as HCI, Design, Psychology, or equivalent experience.
• 3–5 years of experience in UX or product design, preferably in cross-functional product teams.
• Proficiency in modern design tools (e.g., Figma, Adobe Creative Cloud, Miro).
• Familiarity with agile development processes and collaboration tools (e.g., Jira, Confluence).
• Working knowledge of usability principles, accessibility standards, and responsive design.
• Portfolio demonstrating user-centered design process, interaction design, and visual polish.
• Experience designing web and mobile platforms; experience in regulated industries is a plus.
• Exposure to user research methods and ability to incorporate insights into design work.
• Must have native app experience
• Help with translation and localization - file management for translations. Translated texts get back into Figma file.
• Process design role

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