Job Description

Enrollment & Billing Specialist

Wellfleet, a Berkshire Hathaway Company, seeks an experienced Enrollment & Billing Specialist to support the Wellfleet Student Health block of business.

The Enrollment & Billing Specialist is a key player in the service Wellfleet provides to customers. This position is responsible for assisting with accurate and timely enrollment & billing processes for the Student Health Insurance Products (SHIP). This position is also responsible for coordinating with internal and external parties on inquiries related to billing and enrollment reconciliation. The Enrollment & Billing specialist is responsible for coordination with enrollment specialists to confirm reconciliation is complete to begin invoice generation and premium collection efforts. In addition, they will communicate with internal teams and departments as well as external brokers and schools, to issue invoices in support of premium collection. The ideal candidate will have a thorough understanding of student health enrollment practices.

In This Role, You Will

• Be responsible for accurate and efficient transfer of electronic enrollment into the various enrollment and billing systems
• Process manual enrollment as needed
• Responsible for enrollment reconciliation of enrollment, producing invoices, analyzing data reports accurately and timely
• Work with the client services team, sales team, and external parties to resolve enrollment and billing issues
• Assist with accurate and timely reporting of invoicing and collection related transactions
• Audit enrollment and billing data for accuracy and completeness
• Assist with developing and maintaining documentation for processing electronic enrollment and generating invoices
• Research and respond to customers (internal and external) by phone, email, or other forms of communication
• Research issues or concerns, and escalate to appropriate parties to determine resolutions and follow up to ensure a response in given in a timely manner
• Assist in resolving customer issues related to enrollment and billing to represent the Wellfleet brand
• Perform other duties as assigned.

We Are Looking For Candidates With

• Associate's degree in related field with a minimum of 3 years' enrollment or billing experience or equivalent combination of education and experience
• Demonstrated ability to build productive relationships with internal and external customers
• Ability to work independently and as a member of the team
• Excellent verbal and written communication skills
• Strong organizational and time management skills, including thorough and complete follow-up on all time sensitive items
• Demonstrated ability to efficiently manage multiple assignments and prioritize tasks in a fast-paced environment to meet deadlines
• Outstanding attention to detail with the ability to problem-solve, conduct thorough research and provide issue resolutions
• Knowledge and experience with the Microsoft Office Suite with strong Excel skills
• Knowledge of student health enrollment practices is preferred.

Why Wellfleet?

Here at Wellfleet, we foster a culture of growth that enables engaged and high-performing professionals to be empowered to deliver our mission and vision. Our employees are a team devoted to providing customer service that exceeds expectations of our members and clients. Successful team members continually look for ways to improve product delivery and value.

Wellfleet offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, 401K retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement, and business casual dress.

Wellfleet is part of the MedPro Group family. As such, all Wellfleet team members are employees of MedPro Group Inc. We are an Equal Opportunity Employer. The base hourly range is $26.00 - $28.00. This range anticipates the low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills and competencies. Salary is one component of Wellfleet's total compensation and benefits package, which includes medical, vision and dental insurance options, life and accident insurance, 401(k), and short-term and long-term disability insurance. For a more detailed overview, visit our careers website at: wellfleetinsurance.com/about/careers.

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